DESCRIPTION
Digital Payments | Lisbon | On-Site
Concentrix is a global leader shaping the future through technology and innovation, operating in 70+ countries and partnering with world-renowned brands.
And so, for our client, an innovative company operating in the digital payments and financial technology sector, we are looking for Customer Support Specialists in Lisbon, Portugal, to provide high-quality support to users and help them navigate digital payment and financial services.
What will you do?
- Support users with questions about app features, accounts and digital payment services
- Troubleshoot login issues, payment delays and other app-related problems
- Guide users through account setup and identity verification
- Handle customer queries via phone, email, chat and social media
- Investigate and resolve customer issues efficiently and professionally
- Escalate complex cases to the relevant teams when required
- Ensure a positive and seamless customer experience across every interaction
REQUIREMENTS
What are we looking for?
- High level of French (written and spoken)
- C1 level English
- Strong analytical and problem-solving skills
- Comfortable using mobile applications and digital platforms
- Excellent communication skills and a customer-focused mindset
- Previous customer service or technical support experience is a plus
- Ability to work effectively as part of a team and independently
- Availability to work rotating shifts, including 24/7 schedules
Don’t tick every box? We still encourage you to apply! Your experience may be a great fit for this or another opportunity at Concentrix.
OFFER
What’s in it for you?
- Competitive salary + performance bonus
- Fully paid training
- Career development opportunities
- Relocation package if you come from abroad
- Free Learning and Leadership Development programs
- Bring-a-Friend referral bonus
- Central location in Lisbon
- International and dynamic work environment
At Concentrix, your development matters. Around 80% of our managers and leaders have been promoted internally.
Ready to shape the future of digital finance?
Apply today and join our international team in Lisbon!
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
SKILLS
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