Danish-Speaking Customer Service Agent to Amsterdam

Join our client’s team as a Customer Service Representative, assisting passengers with travel-related inquiries while delivering outstanding service. Enjoy a paid training program, hybrid working conditions, and excellent development opportunities in an international environment.

What will you do?

Assist passengers via phone with questions about bookings, flights, luggage, upgrades, and loyalty programs

Provide accurate and efficient solutions to customer inquiries

Handle special requests and complex cases with a solution-oriented mindset

Use reservation and CRM systems to manage customer interactions

Deliver excellent service and exceed customer expectations

Collaborate with colleagues and other departments to ensure smooth operations

Continuously develop product knowledge through training and cross-skilling

Candidate profile

Minimum MBO level 4 or equivalent working and thinking level

Previous experience in customer service or call center is preferred

Fluent in Danish and English, both written and spoken

Strong communication and problem-solving skills

Comfortable working with complex computer systems

Team player with an international mindset

Flexible, service-oriented, and proactive attitude

Employer offers

Paid full-time training (8 weeks)

Seven-month contract with long-term opportunities

25 vacation days (full-time basis)

Hybrid working model (minimum two days working from home)

Travel allowance or full public transport reimbursement

Work-from-home allowance

Holiday allowance and end-of-year bonus

Pension plan and additional benefits such as bicycle plan

Flight ticket discounts after one year of employment

Opportunity to work temporarily from abroad (conditions apply)

Continuous training and career development opportunities

Modern office environment in Amsterdam (Westerpark)

Regular social events and team activities

About Amsterdam

Amsterdam offers a vibrant international environment with a unique mix of culture, history, and modern city life. With its canals, diverse neighborhoods, and excellent work-life balance, it is an attractive destination for professionals looking to grow their careers abroad.

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic –speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.