Role: Danish Customer Support Analyst

Location: Sofia, Bulgaria

Salary: 3200 LEV gross per month (= approx 1270 euro net p/m basic salary) PLUS monthly accommodation allowance of 300 LEV gross

Operational Hours: 09:00-21:00 Monday-Sunday, 40 hrs per week, 5 days of 8 hrs rotational

Relocation: 150 lev (75 euros) towards flight, 1 month (up to) hotel accommodation provided. Assistance to find long term rental. 

The Company

Our client is an International is a technology company which provides IT services and multilingual customer service to global clients. Clients include corporations in technology, games, communications & media, eCommerce, fintech, travel & hospitality, healthcare, and automotive industries.

The role

Our client is looking for a Danish Customer Support Analyst to join their Fintech support team in Sofia, Bulgaria. Their teams in Bulgaria are expanding at an incredible speed. You will not just be a customer support advisor but a brand ambassador and work to the highest of standards, providing customers with excellent service. You will answer queries via phone, email and live chat where you listens to your customers need and troubleshoot their issues. 

• Address customer inquiries related to money transfer transactions, offering comprehensive solutions or effectively escalating complex issues to the appropriate departments for swift resolution.
• Deliver prompt and accurate responses to customers requests, ensuring timely resolution and providing clear, reliable information to meet their needs.
• Engage with customers across diverse communication channels including phone calls, emails, and live chats, ensuring a seamless and supportive experience throughout.

• Fluent in Danish and English
• IT literate
• Organised with attention to detail.
• Previous customer service experience is desired

• Stable job and career development opportunities
• Great office at a top location
• Option to work from home for some roles- must have a strong internet connection
• Attractive salary and additional incentives
• Special discounts & Offers (Food vouchers, Multisport cards, etc.)
• Additional health insurance & Transportation allowance
• Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)
• Positive international working environment (Relax zones, PlayStation, and billiard corners)
• Continuous support and learning
• Employee referral bonuses & Recognition programs
• Excellent relocation package including monthly housing allowance

Relocation

When successful, the relocation team with our client will get in touch with you.  The relocation package includes: 150 lev (75 euros) towards flight, 1 month (up to) hotel accommodation provided. Besides this you will receive assistance to find long term rental. A monthly accommodation allowance of 300 Lev will be provided as well. Life in Sofia is international, cheap and full of culture! It is easy to find somewhere to live, easy to get about and people are generally helpful and friendly. 

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way.