Danish Speaking Customer Support for Travel site

In this role, you will support users of a well-known accommodation and travel booking platform, assisting them with reservations, account-related questions, and travel-related inquiries. You will play a key role in ensuring customers receive clear, efficient, and reliable support throughout their booking journey.

Join an international and fast-paced environment where customer experience is at the heart of everything, and where your support helps travelers feel confident and well taken care of.

• Managing incoming customer interactions via phone, chat, and email

• Assisting customers with bookings, modifications, cancellations, and payment-related questions

• Supporting users with account access and profile-related inquiries

• Providing accurate information about reservations, policies, and travel-related procedures

• Handling customer concerns in a professional, solution-oriented, and empathetic manner

• Ensuring a high level of customer satisfaction by delivering timely and clear support

• Fluency in Danish and English, both written and spoken

• Strong communication skills and a service-oriented mindset

• Good problem-solving abilities and attention to detail

• Ability to stay calm and professional when dealing with time-sensitive or complex situations

• Previous experience in customer support, hospitality, or travel services is considered an advantage

• Interest in travel, tourism, or online platforms is a plus

• Competitive monthly salary plus two additional salaries per year

• Relocation package including flights and accomodation

• Referral program with attractive bonuses for recommending friends

• Private health care benefits and access to various discounts

• Comprehensive paid training delivered by certified instructors

• Engaging company events, community initiatives, and social responsibility projects

• Free online Greek language courses

• Modern offices with comfortable break areas and a positive working atmosphere

• Employment with a Great Place to Work–Certified company that values diversity and inclusion

This role offers an excellent opportunity to build an international career within a global travel technology environment, develop valuable customer service skills, and grow professionally in a supportive and inclusive workplace that promotes equal opportunities for everyone.