DESCRIPTION
Do you enjoy helping people plan unforgettable trips and solving problems along the way? A leading global online travel platform is looking for motivated Customer Support Specialists to join its team in Greece.
In this role, you will support users of a well-known accommodation and travel booking platform, assisting them with reservations, account-related questions, and travel-related inquiries. You will play a key role in ensuring customers receive clear, efficient, and reliable support throughout their booking journey.
Join an international and fast-paced environment where customer experience is at the heart of everything, and where your support helps travelers feel confident and well taken care of.
What you will be doing
• Managing incoming customer interactions via phone, chat, and email
• Assisting customers with bookings, modifications, cancellations, and payment-related questions
• Supporting users with account access and profile-related inquiries
• Providing accurate information about reservations, policies, and travel-related procedures
• Handling customer concerns in a professional, solution-oriented, and empathetic manner
• Ensuring a high level of customer satisfaction by delivering timely and clear support
Job requirements
• Fluency in Danish and English, both written and spoken
• Strong communication skills and a service-oriented mindset
• Good problem-solving abilities and attention to detail
• Ability to stay calm and professional when dealing with time-sensitive or complex situations
• Previous experience in customer support, hospitality, or travel services is considered an advantage
• Interest in travel, tourism, or online platforms is a plus
What is offered
• Competitive monthly salary plus two additional salaries per year
• Relocation package including flights and accomodation
• Referral program with attractive bonuses for recommending friends
• Private health care benefits and access to various discounts
• Comprehensive paid training delivered by certified instructors
• Engaging company events, community initiatives, and social responsibility projects
• Free online Greek language courses
• Modern offices with comfortable break areas and a positive working atmosphere
• Employment with a Great Place to Work–Certified company that values diversity and inclusion
This role offers an excellent opportunity to build an international career within a global travel technology environment, develop valuable customer service skills, and grow professionally in a supportive and inclusive workplace that promotes equal opportunities for everyone.
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