DESCRIPTION
Are you ready to take the next step in your international career while living in sunny Lisbon?
Join an international company connected to one of the most innovative brands in the food subscription industry.
You will be part of a multicultural and dynamic team, helping customers enjoy a flexible and convenient lifestyle solution from one of Europe’s most fast-moving sectors.
This is a great opportunity for Dutch speakers who want to combine career growth, international experience, and the lifestyle of Portugal’s vibrant capital.
💼 Your Responsibilities
- Contact former customers and help them rediscover the service through outbound reactivation calls.
- Understand customer needs and identify the best way to support their return.
- Answer questions related to plans, deliveries, subscription flexibility, and available options.
- Provide a smooth, friendly, and efficient customer experience across voice, email, and chat channels.
- Solve customer questions with accuracy and empathy.
- Act as a key point of contact for the Dutch market and contribute to service quality and business goals.
REQUIREMENTS
- You are a native or fluent Dutch speaker with strong communication skills.
- You enjoy talking to people and know how to create a positive connection with customers.
- You are empathetic, solution-oriented, and comfortable finding the best outcome for each situation.
- You feel confident working with different communication channels such as outbound calls, email, and chat.
- You like working in an international environment and are motivated by targets, customer satisfaction, and team success.
- Previous experience in customer support, sales, reactivation, or contact center roles is a plus.
OFFER
- Full-time role in Lisbon in a modern international work environment.
- Paid training for 6 working days, 8 hours per day.
- Rotational schedule of 40 hours per week.
- Working hours from Monday to Friday between 08:00 and 21:00, and Saturday from 09:00 to 15:00.
- Portuguese employment contract.
- 22 vacation days per year.
- Holiday and Christmas allowances paid monthly.
- Meal allowance of €7 per working day.
- Health insurance from day one.
- Monthly gross compensation up to €1,663.32 with accommodation included.
- Monthly gross compensation up to €1,784.82 without accommodation.
- Performance-related bonus potential depending on project goals and attendance.
SKILLS
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