Dutch Speaking Customer Service Advisors – Remote

We are currently recruiting Dutch-speaking Customer Service Advisors for a leading international call centre based in Lisbon. In this role, you will support one of the largest e-commerce platforms in the Netherlands, a market leader in the online sale of books, entertainment products, electronic devices, and toys.

The platform offers access to over 6 million products, including new and second-hand Dutch and international books, music, DVDs, games, notebooks, software, mobile phones, televisions, e-readers with thousands of e-books, and a photo album service.

Overview

Working as part of a customer support team, you will help ensure a professional and friendly customer service experience through phone and email communication.

Daily Responsibilities

Listen to customers' questions and concerns, providing clear answers and practical solutions

Assist customers with orders, deliveries, payments, and returns

Act as a point of contact for external sellers

Provide information about digital products and services

Escalate and redirect more complex issues to the appropriate departments when required

Working Hours

40 hours per week

8 hours per day, plus a 1-hour lunch break

Rotational shifts Monday to Sunday, between 07:00 and 23:00

Compensation

You can choose between two salary options:

Option 1

€1,109 gross per month

Free accommodation (private room in a shared company apartment)

Option 2

€1,434 gross per month

No accommodation included

Most reside in Portugal.

You can choose between two salary options:

Option 1

€1,109 gross per month full time, so part time is pro rata

Free accommodation (private room in a shared company apartment)

Option 2

€1,434 gross per month full time, so part time is pro rata

No accommodation included