DESCRIPTION
Dutch Speaking Customer Service Advisors – Office based
Riga, Latvia
- €1700 gross per month + Performance Bonus up to 300 EUR + benefits, depending on experience + relocation flight paid and one month accommodation
- Due to expansion our client is recruiting Dutch Speaking Customer Service Advisors for their office in Riga.
- Candidates must speak Dutch to minimum B2 level and B2 English level.
- Ideally candidates will have some customer service experience but it is not essential as training will be given.
Job Overview
- Answer calls from customers with questions and give end users the answers they need.
- Document case resolutions in the contact centre application based on phone, email, chat, and other customer communications.
- Ascertain that cases are settled in accordance with the company policies
- Assign priority issues to the immediate lead as appropriate, in accordance with client expectations.
- Communicate effectively with internal and external contacts
- Provide excellent customer satisfaction, meeting quality standards on all handled contacts
- Handle contacts while maintaining the project's defined targets: response time, handle time, and resolution rate aligned with benchmarks.
This is a list of benefits and perks offered by a company to its employees. Here's a breakdown of what's included:
Health Insurance:
- Comprehensive coverage for the employee and their family (spouse and dependents)
- Includes routine health checks, dental, vision, prescription drugs, and mental health support
Excellent Development Opportunities
- Access to an educational platform offering:
+ 5000+ free courses
+ Practice platforms
+ Certifications
+ Focus on cutting-edge technologies
- Attractive compensation and allowances based on role and experience
- Annual leave: 4 calendar weeks of paid leave
Work Culture and Environment:
- Dynamic and enjoyable workplace
- Regular celebrations
- Wellness activities
- Great team spirit
Flexible Work Arrangements:
- Hybrid work model after meeting performance standards and depending on business needs
- Option to work from home on late shifts (ending beyond 9 pm)
OFFER
€1.7k per month
