Dutch-speaking customer support in Africa, Morocco

Would you like to embark on a new journey in the charming city of Rabat and join as a customer service representative at an international call center? You will be part of a project that stands out as a key player in the telecommunications industry in Belgium and Luxembourg. With their own fixed and mobile networks, they provide fixed and mobile connectivity services along with bundled offerings (internet, telephony, television) to both residential and business clients.

What will be your daily responsibilities?

• Provide advice and suggest suitable packages and plans to meet customers' needs;
• Respond to customer inquiries and requests regarding services, products, and their features;
• Handle billing tasks;
• Address customer queries, disputes, and complaints;
• Manage customer accounts;
• Transfer calls to the sales department.

If you are intrigued by this opportunity and possess the necessary experience and skills, do not hesitate to apply today.

What qualifications are needed?

• Proficiency in Dutch language;
• Previous experience in customer service is advantageous;
• Clean criminal record;
• Strong commitment to long-term work in Morocco.