Dutch-Speaking Customer Support in Enchanting Fez, Morocco

Are you ready to embark on a new adventure in the captivating city of Fez while working as a customer service specialist for an esteemed international contact center? Join our team and be a part of a project that is a key player in the telecommunications market in Belgium and Luxembourg. With our own fixed and mobile networks, we provide both residential and business customers with top-notch fixed and mobile connectivity services along with convergent offerings including internet, telephony, and television.

Responsibilities:

• Provide expert advice and recommend tailored packages to customers based on their needs.
• Address customer inquiries and requests regarding services, products, and their functionalities.
• Handle billing and manage customer accounts efficiently.
• Manage customer requests, disputes, and claims with professionalism.
• Redirect calls to the sales team as necessary.

• Proficiency in Dutch is essential.
• Previous experience in customer service is advantageous.
• Must have a clean criminal record.
• Strong motivation to work in Morocco for the long term.

• Long-term open contract (CDI).
• Retirement pension contribution (CNSS).
• Health care insurance coverage.
• Above-average salary.
• Optional advance bonus.
• Welcome bonus after 3 months.
• Paid training.
• Reimbursement for plane tickets.
• Transportation facility.