Dutch Speaking Customer Support in Malta - Full Relocation

In this role, you will play an important part in delivering an outstanding customer experience for several leading online gaming brands. You will join a multicultural environment of more than 200 professionals across Malta, supporting customers in their native language while ensuring high-quality service across all interactions.

• Provide customer support primarily via LiveChat, as well as email and telephone

• Guide customers in using desktop and mobile platforms effectively

• Resolve customer queries in a professional and efficient manner

• Collaborate closely with departments such as Player Safety, Responsible Gambling and CRM

• Share customer insights and feedback to support continuous service improvement

• Contribute to a positive team culture and knowledge sharing initiatives

• Competitive salary starting from €24,000 gross annually, with potential increase depending on profile

• Hybrid working options available after the training period

• Private medical insurance and wellbeing allowance

• Pension plan and life insurance

• Subsidised meals and additional wellbeing initiatives

• Career development opportunities, including internal mobility after six months

• One-way flight to Malta with baggage reimbursement

• Airport pickup upon arrival

• €1,000 relocation allowance

• Optional company accommodation available during the first two weeks

• Fluency in Dutch and English is essential

• Strong communication and problem-solving skills

• Ability to multitask in a fast-paced environment

• Good understanding of internet and basic technical concepts

• Previous experience in customer support is considered an advantage

• Customer satisfaction and service quality

• Strong communication and empathy during interactions

• Ability to resolve issues efficiently

• Product knowledge and continuous development

• Contribution to team initiatives and overall performance

The role begins with a comprehensive training programme, including two weeks of training followed by a two-week buddy period to support your transition into the role.

If you are passionate about customer service and interested in building an international career in Malta, feel free to get in touch or apply directly.