DESCRIPTION
Role: Dutch speaking Logistics & Delivery Advisor - hybrid
Location: Sofia, Bulgaria (hybrid)
Salary: 1,690 EUR gross per month
Operational Hours: Full-time, 40 hrs/week, rotational shifts (Monday–Saturday, 08:00–21:00)
Relocation package: Up to 21 days company accommodation on arrival and help finding long-term rental. A relocation bonus of 1,500 EUR gross is paid out (in two instalments - month 1 and 2)
Join a Leading Global Logistics brand
Do you speak fluent Dutch and English and enjoy helping customers? We are recruiting for a Logistics & Delivery Advisor to join our client’s Customer Care team. This is a fantastic opportunity to work for a global logistics leader, supporting customers across Europe with their delivery needs.
In this role, you will:
- Handle customer inquiries via phone and email regarding shipments (delivered, undelivered, or lost)
- Provide timely, accurate, and empathetic support to ensure customer satisfaction
- Assist customers with tracking deliveries and resolving issues efficiently
- Collaborate with internal teams to ensure smooth communication and problem resolution
- Represent the brand with professionalism and a customer-first mindset
Your Key Responsibilities:
- Manage incoming calls and emails from Dutch and English-speaking customers
- Investigate delivery problems and provide clear solutions
- Update systems with accurate customer and shipment information
- Follow company processes and service standards to maintain high-quality support
REQUIREMENTS
- Fluency in Dutch (written and spoken) – essential
- Good level of English – for internal communication and training
- Strong attention to detail and critical thinking skills
- Comfortable working in a fast-paced, target-driven environment
- Excellent written communication and analytical capabilities
- Ability to maintain professional objectivity, even when reviewing distressing content
OFFER
On Offer
- Stable job and career development opportunities
- Hybrid work environment
- Relocation package
- Attractive salary and additional incentives
- Special discounts & Offers
- Additional health insurance & Transportation allowance
- Positive international working environment
- Continuous support and learning
About Talingual
As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com
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