English Customer Support (Financial Advisor)

Customer Service Representative provides customer support for our Client’s ( Financial Sector )

Responsibilities:

• Handle incoming contacts over email, phone, or live chat
• Provide a fast, complete and friendly answer aligned
• Send out follow up emails for the customer when needed
• Ensure the scripting of the call is added to his ticket
• Escalate customer’s tickets to the correct internal teams, when needed
• Excellent communication with local Team Lead to ensure constant feedback loop

• Graduates, Gap Year & Dropouts
• Excellent verbal and written communication skills, with a strong command of the English language.
• Exceptional problem-solving and decision-making abilities.
• Empathetic, patient, and customer-focused mindset
• Excellent English Speakers
• Flexible With Rotational Shifts

We Offer So Much More Than a Paycheck

• Competitive Salary
• Additional health insurance ( Including Dental Care )
• Sports Card – Multisport
• Food Vouchers ( 60 BGN )
• Transportation Allowance ( 60 BGN )
• Relocation Allowance ( 300 BGN For The First 3 Months )

But that’s just the start–here are a few more reasons to consider Alorica.

• Career development opportunities
• Extensive training programs
• Access top notch technologies and best practices
• Excellent working environment
• Company events