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DESCRIPTION
Join a fast-growing international company specialized in high-end concierge services, supporting an exclusive clientele across the globe. As a team lead you will be at the heart of operations, driving team performance while ensuring a seamless and personalized customer journey.
Your responsibilities and impact as team leader will be:
Taking ownership of a team of Concierge Advisors, you will guide, support, and develop their performance on a daily basis. Your mission is to ensure excellence at every touchpoint while maintaining a strong team spirit.
- Leading, coaching, and motivating a team to deliver outstanding service
- Monitoring performance indicators such as service quality, response times, and customer satisfaction
- Ensuring compliance with internal processes and luxury service standards
- Managing and following up on complex or sensitive client requests
- Supporting recruitment, onboarding, and continuous training of new team members
- Overseeing scheduling, attendance, and overall team organization
- Acting as a key point of contact for operational topics and internal communication
- Handling escalations and contributing to effective problem resolution
- Identifying opportunities for improvement in tools, processes, and workflows
Skills, qualifications, and interests you need to succeed in this role:
- A first experience in team management or coordination, ideally within concierge services, hospitality, travel, or premium customer care
- Strong leadership and interpersonal skills with a hands-on approach
- A natural ability to organize, prioritize, and adapt in a fast-paced environment
- A strong customer-centric mindset with attention to detail
- Fluency in French and a good command of English
- Confidence using MS Office tools
- A proactive, solution-oriented, and team-driven attitude
What’s in it for you?
- Permanent contract with long-term growth opportunities
- Rotating schedule between Monday and Sunday, 7:00 to 22:00
- Modern office in the vibrant city of Lisbon
- A dynamic, international work environment
- Competitive salary package
- Immediate start in a company where quality and excellence are at the core
Your future company
Founded in 2008, our client is a global leader in premium concierge services, with over 500 employees worldwide. The company designs bespoke digital marketing programs and exclusive experiences for high-end clients, helping prestigious brands build strong emotional connections and long-term loyalty.
People are at the heart of everything they do. Joining this company means becoming part of a close-knit, passionate team that values collaboration, service excellence, and shared success.
SKILLS
KPI monitoring
hands on management &communication skills
agility in work
Handling Escalations
French
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