French-speaking Technical Support Expert Digital Marketing
DESCRIPTION
About our client:
Our client is a French Company, the worldwide leader in Customer Experience Management, and shared services for international markets. With their team of 9.000 employees, from 82 nationalities, we are providing services in 35 languages for 64 markets.
Our client is considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, they were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within their sector.
The project
Are you passionate about online marketing and new technologies? Would you like to join one of the leading tech companies?
Our client is the #1 in online marketing with current annual revenue of more than a 100billion dollars. You will support our client as a Technical Support Expert, providing professional and exceptional technical support to their corporate client base in an innovative and fast-paced environment.
The job
You will be part of a team of top-class Technical Support Experts. You will receive enquiries via a ticketing system and resolve them using your expert technical knowledge of the online marketing platform.
Part of your daily activities will be :
• Resolving technical enquiries and troubleshooting of the online marketing platform in a B2B environment;
•Using judgement in defining solutions to clients and adapting existing processes and methods to craft alternative solutions;
•Using basic coding and debugging skills for problem analysis;
•Understand the business goals of the clients and support them through a chat system providing solutions in a timely fashion;
•Achieve strong customer satisfaction with a focus on quality and results.
REQUIREMENTS
Your Profile
- Fluent in French and good level of English
- Bachelor in BA or equivalent
- Availability to relocate to Dublin with a Full relocation Package
- Knowledge of the French market
- Experience in marketing, preferably working with Digital Marketing agencies and/or handling client portfolios
ARE YOU THE PERFECT CANDIDATE?
