German Collections Specialist in beautiful Berlin

As a Collections Specialist, your daily tasks will include the following:

• Making phone calls and sending emails to customers with overdue payments
• Negotiating with and motivating customers to settle their debts
• Interviewing customers to understand reasons for payment delays
• Constantly monitoring payment agreements and keeping them up to date
• Finding and updating debtor data (skip tracing)
• Recording collection activities in computer programs
• Handling other tasks assigned by your line manager

• You speak German at a native level, and English at a B2 level.
• Experience in Collection is a plus, but a background in customer service is also welcome
• You have a basic level of computer literacy and can handle various software tools.
• Strong interpersonal and communication skills to connect with diverse customers. You're confident, driven, and results-oriented.
• You are compassionate and into problem-solving, troubleshooting, conflict resolution, and you have strong negotiation skills.