German CS, trainer, QA, TL - Riga - Paid Relocation

The job - We do hire for agents(voice and none voice), Trainer, Quality Analyst and teamleader

You will combine your skills, passion, customer-focused, and positive mindset to elevate service delivery and contribute to the overall success in the company.

Your daily work will include tasks like these:

• Assist customers of an e-commerce platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)
• Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use guides and protocols provided during the training to ensure customer satisfaction
• Provide professional customer support
• Collaborate with other agents or teams in case of more complex cases

• You speak and write German at a B2 or C1 level and you can communicate in English (B1).
• Experience in customer care is a plus but not required.
• You have a good understanding and level of computer handling skills.
• Excellent problem solving skills with the capability of research and identification of the right information.
• You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.