German Payments & Risk associate in Lisbon

Our international client in Lisbon within the iGaming industry is growing and looking for a German speaking to join the Payments & Risk Team. Great opportunity to be part of a reputable brand in the heart of Lisbon with good benefits and real opportunities for career progression!

This person would be responsible for the day-to-day management of the operations to ensure delivery of service within the agreed quantitative and qualitative standards with a focus on team performance, customer satisfaction and timely resolutions.

Responsibilities:

If you are selected, you will be responsible for the tasks below:

• Maintain agreed service levels for the DE labels
• Support the DE hotline
• Liaise with players on account-related issues, resolving problems and ensuring high levels of customer care
• Handle customer documents as part of the KYC or risk prevention flow
• Review customer withdrawals within the agreed time frames
• Perform overall review of accounts as part of withdrawal approval and/or fraud prevention procedures
• Analyze customer deposits and account categories, to prevent fraud, correct errors and resolve problems
• Analyze records of Affiliate accounts, to ascertain whether there are any irregularities
• Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care
• Investigate financial irregularities on accounts
• Work with colleagues in other departments to resolve account-related issues and prevent fraud
• Help maintain quality control and customer care through analysis of player contact
• Investigate risk issues relating to third-party processors
• Check gaming history

• Experience in the Risk division (6 months+) or in Customer Service (1 year+)
• Sound knowledge of the different aspects of Risk work including Online Payments or Financial
• Services knowledge
• Ability to identify subtle fraud and abuse patterns
• Sound and demonstrable experience with fraud analysis and investigations
• Fluent in German language and English at business level
• Command of another language is a plus
• Good communication skills and ability to effectively deliver feedback
• Self-motivation
• Ability to perform well under tight deadlines within a dynamic environment
• Very good command of Microsoft office tools
• Proven aptitude to work in a team, as well as guide and influence others
• Strong logical reasoning skills with an analytical approach
• Demonstrated decision-making and problem solving skills
• Ability to work on hybrid mode in regards to office-home work
• Ability to work on 24/7 shifts – Morning, Afternoon, Night shift (night shift is optional)