German speaking Customer Service Representative - Google Ads

Ready to elevate your career and join a fast-growing team in the digital world?

Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!.

Provide frontline service to customers and route their calls to the appropriate department

Ensure agreed KPIs are met

Perform duties in a compliant manner in accordance with policies and procedures

Develop and maintain a working knowledge of our products

Native level of German.

Ability to speak and write English fluently.

Minimum of 2 years customer services experience, preferably in a similar industry.

Excellent customer focus and the ability to work to tight deadlines.

IT literate - Previous Salesforce.com knowledge is an advantage.

Excellent time management & telephone etiquette.

Highly professional written and verbal communication skills.

Proactive – can work with minimal supervision.

Full-time (9.00h to 18.00h) and part-time (13.30h to 18.00h) positions, Monday to Friday

Permanent contract.

Salary for full-time: 20.555,97€ gross/year

This is a Hybrid working model in Barcelona.

Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).

1 week of initial training.

A permanent presence of coaches who will facilitate your personal and professional development.

Employment with the world's largest provider of contact center services.

Excellent work environment, great colleagues, social arrangements and personal development.

International business casual environment.

Competitive Benefits package!

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.