German speaking Customer Service Specialist
DESCRIPTION
• Manage key customers for the business ensuring excellent service delivery at all times and attending face to face meetings with customers
• Receive and handle telephone enquiries from customers. Ensure that product alternatives are offered where necessary.
• Manage group mailbox ensuring that all orders are placed on a daily basis and all inquiries are dealt in a timely manner.
• Raise tickets for customer data updates.
• Process credit notes as required relating to price or delivery discrepancies.
• Ensure all customer feedback is logged immediately, tickets followed up and customer receives timely feedback.
• Liaise with appropriate warehouse personnel in respect of product distribution, shipping, lead time and product returns.
• Provide prompt and accurate feedback to the Customer Service Team Leader on any specific issues as they arise.
• Liaise with other internal departments in respect of resolving customer enquiries.
• Build and maintain strong working relationships with Customers, the Commercial team and all other internal functions.
REQUIREMENTS
• have excellent written and verbal communications skills in English and German
• have High school degree
• have experience in working with customers or in an international environment
• have experience of using ERP systems, preferably SAP
• have good planning and organizational skills
• are ready to learn new applications and solutions and has quick learning ability
• have excellent time management skills
• are able to work independently, with minimal supervision
SKILLS