German speaking Customer Service Specialist

•           Manage key customers for the business ensuring excellent service delivery at all times and attending face to face meetings with customers

•           Receive and handle telephone enquiries from customers. Ensure that product alternatives are offered where necessary.

•           Manage group mailbox ensuring that all orders are placed on a daily basis and all inquiries are dealt in a timely manner.

•           Raise tickets for customer data updates.

•           Process credit notes as required relating to price or delivery discrepancies.

•           Ensure all customer feedback is logged immediately, tickets followed up and customer receives timely feedback.

•           Liaise with appropriate warehouse personnel in respect of product distribution, shipping, lead time and product returns.

•           Provide prompt and accurate feedback to the Customer Service Team Leader on any specific issues as they arise.

•           Liaise with other internal departments in respect of resolving customer enquiries.

•           Build and maintain strong working relationships with Customers, the Commercial team and all other internal functions.

•           have excellent written and verbal communications skills in English and German

•           have High school degree

•           have experience in working with customers or in an international environment

•           have experience of using ERP systems, preferably SAP

•           have good planning and organizational skills

•           are ready to learn new applications and solutions and has quick learning ability

•           have excellent time management skills

•           are able to work independently, with minimal supervision

•           Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe

•           Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization

•           Chance to be part of a rapidly expanding organization

•           Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)

•           Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.

•           Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)

•      Competitive salary and cafeteria benefits; free sport allowance (near the office buildings)

•   All You Can Move SportPass (at a discounted price), medical benefits

•           Reimbursable language courses

•           Team events and Company events (cool and youthful parties with team-games, etc.)

•           High value awards and recognitions, annual bonus for top performers, and annual salary review