German speaking Service Desk Agent

Budapest,
Hungary

Mandatory
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DESCRIPTION
  • Handle end user calls and web queries in German and English
  • Act as the first point of contact for the customer
  • Precise administration
  • Act as primary contact between customer and resolving group
  • Keep the user informed, own and follow up ongoing cases
REQUIREMENTS
  • have excellent written and verbal communication skills in English and in German (Austrian dialect is advantage)
  • have experience in customer service – experience gained in IT Help Desk is an advantage but not a must
  • have High School degree
  • have desire to learn - no IT background required, training will provide the necessary technical knowledge
  • are open to work in shifts
  • have excellent communication skills – both written and spoken
  • are flexible, open-minded personality with a "can do" attitude
OFFER
  • Opportunity to be part of a rapidly expanding organization.
  • Easy to access location and modern office building.
  • Competitive salary and cafeteria benefits; sport allowance, medical benefits
  • Reimbursable language courses
  • Team events, Company events
  • Fruit Day Tuesday
SKILLS
Help Desk
It Service Desk
It Support
Good Comunication Skills
Problem-Solving
Customer Service
"can Do" Atttitude
Flexible
German
English
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