German-speaking Technical Support Agent to Greece

About your area of ​​responsibility:

• Greet customers in a polite, friendly and professional manner using agreed procedures
• As a first level agent, you answer incoming calls and handle every customer problem in a solution-oriented manner
• You not only handle customer cases reactively but are also prepared to offer the product range proactively and thus expand the "customer journey"
• Sales talks in the sense of the cross- and up-selling approach are part of your daily routine
• You ensure that the services provided to our customers meet the contractually agreed key performance indicators ("KPIs")
• You listen carefully to all customers' concerns and needs, show empathy and take the opportunity to build a relationship with the customer  
• Maintain basic knowledge of the products and/or services
• Complete and accurate work, including appropriate endorsements on accounts as required
• Participation in activities to improve customer satisfaction and company performance  
• Track, document and retrieve information in the call tracking database
• Responding to customer inquiries by referring to published materials, secondary sources or more experienced staff

• German as a native speaker or at least at a strong C1 level
• Fluent written and spoken English
• Precise communication and customer-oriented mindset
• Previous technical knowledge and experience with Microsoft services and products
• Advanced skills in technical troubleshooting and troubleshooting
• Proactive communication style and sales orientation/experience
• Strong customer service, relationship management and support skills
• Ability to deliver high quality work within deadlines​​​
• Dynamic and structured way of working as well as customer and goal-oriented mindset