German Tech Advisor for Ecolab - Lisbon, Portugal

Do you want to provide technical support for a global leader company?

Are you German native or fluent with strong English communication skills? 

Looking to make your career in a multicultural environment in sunny and happy Lisbon? 

So we have the perfect opportunity for you!

Your future project: join our German Customer Support team.

Ecolab is a global leader in water, hygiene, and energy technology that protect people and vital resources by providing solutions, data-driven insights and personalized service to achieve sustainability goals.

As a customer service specialist in this project, your daily responsibilities will include:

• Being the 1st line of helpdesk support for all Ecolab employees, helping them with their day to day technical issues requests
• Solve with precision and efficiency emerging issues that employees may face in a proactive way
• Build meaningful relationship, answering employees questions in a courteous, friendly, and empathy way
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of German (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal