Help Desk Specialist (Tier 1)

Ria financial services is the global leader in the money transfer industry, and a division of the North American public company Euronet Worldwide (Nasdaq: EEFT), the leader processing secure electronic financial transaction. Ria offers services at 500.000+ locations across 165+ countries with 6000+ employees. We make the world a smaller place by closing distances between families and their loved ones.

At Ria Money Transfer you will grow alongside a multicultural team where diversity is not just a fancy term we throw around. We started out as a small immigrant-made business with one simple mission: to help people like us stay connected to their loved ones around the world. Although we are now a global fintech with offices all over the world, we’ve stayed true to our roots.

We are currently recruiting a Czech speaking Helpdesk Technician, to join our team in Budapest, Prague, Bratislava or Madrid. You will be focused on giving the 1st level of technical support to our European Partners.

Responsibilities

• First level Helpdesk support: phone / email / remote desktop connection
• Perform Installation of all requirements needed by the web system to operate
• Answering technical requests through call center and email ticketing.
• Diagnose and resolve technical software issues presented by the agents to guarantee the operability of the Web System
• Escalate the technical issues to other levels when needed

Qualifications

• Bachelor’s degree
• Fluent in Czech or Slovak & English (High level oral and written), Other language will be well appreciated.
• Strong customer service orientation 
• Excellent communications skills (both oral and written)
• IT background or IT interest
• High knowledge of MS Windows, Internet Explorer (and other browsers) and good skills installing computers and basic peripherals (scanner, printer, ...)
• Professional experience as a Helpdesk Technician would be a plus
• Strong analytic, multi-tasking and teamwork skills
• Flexibility regarding work schedule 
• Any other language as Croatian, Polish, Hungarian, Slovak, Slovenian are more than welcome

What we offer?

• A great international, friendly & dynamic working environment
• Permanent Contract
• Competitive salary & benefits
• Cafeteria benefit
• Relocation assistance
• Worldwide career development opportunities

Why Ria?

We are down-to-earth people who are from everywhere and comfortable just about anywhere. Together, we believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. This idea of helping to open ways for a better everyday life is what drives us to continue doing our best each day.

Ria DNA is made up of four main pillars: humility, openness, transparency, and drive. This powerful combination allows us to do right by our colleagues and customers. We are people serving people and we never, ever forget that. Want to join us?