Italian Consumer Engagement Service Representative

Please note that we unfortunately cannot accept candidates who would be working from Italy!

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide Omnichannel Front Office BPO services globally 25+ languages and we are currently looking for talented Italian Speaking Consumer Engagement Service Representatives for our International Team.

Our new teammates will participate in running a top-notch multilingual consumer service for one of our biggest Partners from the FMCG sector.

Job responsibilities:

• Handle inbound tasks: complaints, orders, troubleshooting, and information provision
• Conduct outbound activities: resolve cases and conduct consumer surveys
• Perform back office tasks: reporting, social media content, escalation handling and data entry

You are our top applicant and soon-to-be Colleague if:

• Your mother tongue is Italian and you speak English on a fluent level
• You are located in any of the European Union countries except Italy
• You have at least 1 year of experience working in consumer engagement service/call center
• Your written and spoken communication is flawless
• You have great analytical and problem-solving skills and great attention to detail
• You are proficient in using Microsoft Office Suite and Online applications, technology acumen
• You have Social Media / Community Management expertise
• You can work well in a team as well as by yourself
• You have experience working as a self-employed person
• You can work 6-8 hours a day
• You are looking for a stable, long-term job, with great developmental opportunities

Work Environment Requirements:

• Quiet workplace (tasks are delivered from the comfort of your home)
• USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
• Laptop with Windows operating system (Windows 8 or above), Memory – 2 GB RAM, and Processor (CPU) — 2 GHz
• Browser: The latest three versions of Google Chrome or Mozilla Firefox
• Broadband internet connection (mobile internet is not good enough to manage calls)

• An hourly rate of 8 EUR/hour, paid monthly
• Remote work
• Flexible schedule
• Welcoming and supportive environment
• Great developmental opportunities within the company

Upon application, please make sure you submit your resumé in English.