
DESCRIPTION
Please note that we unfortunately cannot accept candidates who would be working from Italy!
United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide Omnichannel Front Office BPO services globally 25+ languages and we are currently looking for talented Italian Speaking Consumer Engagement Service Representatives for our International Team.
Our new teammates will participate in running a top-notch multilingual consumer service for one of our biggest Partners from the FMCG sector.
Job responsibilities:
- Handle inbound tasks: complaints, orders, troubleshooting, and information provision
- Conduct outbound activities: resolve cases and conduct consumer surveys
- Perform back office tasks: reporting, social media content, escalation handling and data entry
REQUIREMENTS
You are our top applicant and soon-to-be Colleague if:
- Your mother tongue is Italian and you speak English on a fluent level
- You are located in any of the European Union countries except Italy
- You have at least 1 year of experience working in consumer engagement service/call center
- Your written and spoken communication is flawless
- You have great analytical and problem-solving skills and great attention to detail
- You are proficient in using Microsoft Office Suite and Online applications, technology acumen
- You have Social Media / Community Management expertise
- You can work well in a team as well as by yourself
- You have experience working as a self-employed person
- You can work 6-8 hours a day
- You are looking for a stable, long-term job, with great developmental opportunities
Work Environment Requirements:
- Quiet workplace (tasks are delivered from the comfort of your home)
- USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
- Laptop with Windows operating system (Windows 8 or above), Memory – 2 GB RAM, and Processor (CPU) — 2 GHz
- Browser: The latest three versions of Google Chrome or Mozilla Firefox
- Broadband internet connection (mobile internet is not good enough to manage calls)
OFFER
- An hourly rate of 8 EUR/hour, paid monthly
- Remote work
- Flexible schedule
- Welcoming and supportive environment
- Great developmental opportunities within the company
Upon application, please make sure you submit your resumé in English.