Italian Technical Support - Work remotely from Greece

Greece

Mandatory
Optional
Advanced
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DESCRIPTION
???? About the Company
Join a globally renowned technology company, offering premium devices and services to millions of users worldwide.
You'll be part of a multicultural team, supporting users of innovative devices and digital ecosystems.
The company values growth and offers clear paths for career advancement within the support and tech ecosystem.
????️ Your Responsibilities
  • Help Italian-speaking users resolve technical issues via phone
  • Support in topics like battery performance, account recovery, device updates, and data migration
  • Provide guidance for app, network, and audio-related queries
  • Ensure customer satisfaction by delivering clear and friendly support
  • Follow internal training and continuously upgrade your product knowledge
REQUIREMENTS
????‍♂️ Your Profile
  • Native-level Italian speaker and fluent in English (C1)
  • Advanced technical know-how and confident using MacOS or iOS environments
  • Fast typing skills (≥ 20 wpm) with strong accuracy
  • Previous experience in customer or tech support is a big plus
  • Able to relocate to Greece and open to working on rotating shifts including weekends
OFFER
???? Monthly gross salary: 1.045,72€
???? Performance bonus: up to 300€ monthly
???? Relocation package provided
???? Support with accommodation arrangements
???? 3 weeks of paid training + 2 weeks of nesting
✈️ Work from office in Greece (no remote work)
????‍???? Real chances to grow internally (T2 roles, senior positions, etc.)
???? Rotating shifts between 09:00 and 21:00, Monday to Sunday

SKILLS
Customer Service
Customer Support
Communication
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