Junior Customer Service with French

Wrocław,

Poland

Mandatory
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DESCRIPTION
Ready for a Challenge
Great! At Pyszne.pl / Just Eat Takeaway.com (JET), countless opportunities are waiting for you. Or as we like to say—at JET, everything is on the table! We are a leading global online provider, with a technological ecosystem that connects millions of active customers with hundreds of thousands of partners across countries worldwide.
Our Mission:
To make everyday life easier and deliver convenience—whether through customer service, our technology, or deliveries.
Thinking about joining our Customer Service team?
You should! Millions of users order food with us at Pyszne.pl. From sushi in Amsterdam to a burger in Wrocław, we serve food lovers across Poland every day. Pyszne.pl / Just Eat Takeaway.com operates in 20 countries, serving around 100 million active users worldwide! As a company in a fast-growing and competitive industry, we focus on international standards, always striving to meet our customers' needs. And this is where you come in!
If you enjoy working with customers and always put their needs first, this opportunity is for you!

How will you take care of our customers?
  • Communicating via phone, email, and chat
  • Solving issues ranging from missing deliveries to payment errors
  • Verifying and correctly entering customer data into the system
  • Monitoring orders placed on Pyszne.pl to ensure they reach our restaurant partners without complications
  • Collaborating with your team, staying motivated, and maintaining regular contact with your leader
REQUIREMENTS
Make sure to check if:
  • You enjoy customer interactions and have experience in this area
  • You’re available for full-time work, including weekends (Our Customer Service employees work 8-hour shifts, including four weekend days)
  •  You have patience and empathy, making conversations with difficult customers a breeze
  • Your English and French skills allow you to communicate effectively with international customers (minimum level B2/C1)
OFFER
Join us and enjoy:
  • A full-time employment contract from day one!
  • A company laptop and the possibility to work in a hybrid model (our office is located in Wrocław, Powstańców Śląskich 9 - MidPoint 71). We are open to people from Wroclaw area also.
  • Support for a healthy lifestyle - subsidized sports card and private medical care
  • Full support in your new role, including internal employee training and access to a learning platform
  • Takeaway Pay - meal allowance to order food via Pyszne.pl (lunch card)
  • In-office perks - fresh fruit, billiards, mini-golf, and ping-pong
  • At Pyszne.pl, we offer you the opportunity to grow alongside the most talented professionals in one of the world’s leading food delivery companies. By providing a creative, dynamic, and innovative work environment, we support our talents and give them the key ingredients for success.
SKILLS
French
English
Customer Service
Customer Support
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