Latvian Speaking - Customer Service

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!

At Betsson Group, we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home.

Responsibilities:

We want you to excel in the following:

• Help Latvian-speaking customers via e-mail, chat, and telephone
• Work together with your team to reach the best customer satisfaction (including other KPIs)
• Translate promotional texts and/or customer surveys into your local language
• Manage customer accounts
• Follow company policies and practices regarding player safety, protection, and responsible gaming

• Good written and verbal communication skills in Latvian, Russian, and English.
• Strong Microsoft Office knowledge.
• Background in customer service, whether face-to-face, online, or via phone calls.
• Excellent multi-tasking and time management skills.

• Hybrid model after probation
• 30 vacation days
• 10 days of remote work
• Monday to Friday Free Lunch
• Friday Bar
• Free Company Doctor
• Insurances: Health, Life, Personal Accident, Corporate Travel, and Temporary Total Disability
• €400 annual Wellness Allowance (health and sport-related activities)
• €300 Work from Home Allowance
• Company Discounts
• Company Events
• Relocation package: Flights, 4 weeks of free accommodation, and relocation bonus.