Lead Credit Control Analyst- German Speaking

Budapest,
Hungary

Mandatory
Optional
Proficiency
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DESCRIPTION
As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry.  We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives. 
It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.

Join our Budapest Team and advance your career as an
Lead Credit Control Analyst- German Speaking

In this role You will:
  • Effective cash collection and monitoring of customers’ accounts (or own portfolio – may be cross business or cross country responsibility) consistent with BP’s credit standard & policies and preparing collection reports.
  • Monitor credit and fraud violations and inform / involve all relevant partners within their DOA
  • Dealing with customers’ accounts and keeping these fully reconciled (including relationship with Accenture)
  • Adhere to the Team’s regular KPI’s (such as working conditions and performance)
  • Deal promptly with customer disputes / issues in order to secure payments and follow the customer concern path
  • Maintain and develop working relationship with Cross functions (incl: Sales, Customer Service team etc)
  • Be able to identify key , strategic or high risk business customers and issues and take actions together with the relevant partners
  • Use all communication channels to resolve issues and perform daily tasks (e.g.: call customers not only send emails)
  • Participate in Continuous Improvement efforts; initiate and raise „quick wins” where these are relevant
  • Review and make decisions based on customers’ blocked orders
  • Compliance with all relevant Credit Management related and QMS/EMS policies
  • Support Line Manager / Leads in all projects, systems implementations, strategic topics and any ad hoc activities needed
REQUIREMENTS
What You will need to be successful:
  • Previous credit control / cash collection or customer service experience, at least 2+ years.
  • Fluency in English, and conversational level of German (B2) is required.
  • Any kind of College Degree or Economics with relevant language skills
  • Able to deal with complex situations while maintaining the right balance of customer and business focus
  • Able to produce consistently high quality information within tight deadlines.
  • Analytical skills
  • Previous people managerial/ project managerial experience is nice to have.
  • Continuous improvement attitude with an open minded and adaptable work ethic.
OFFER
At bp, we provide the following environment & benefits to you:
  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Flexible working schedule: home office up to 2 days / week, based on team agreement
  • Opportunity to build up long term career path and develop your skills with wide range of learning options
  • Family friendly workplace e.g.: Extended parental leave, Mother-baby room
  • Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
  • Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested.
bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!
SKILLS
Deal with complex situation
Analytical Skills
produce consistently high quality
Able To Work With Deadlines
right balance of customer and business focus
Flexible & Adaptable
Good Communication Skills - Written And Oral
Continous Improvement
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