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DESCRIPTION
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!
For one of our clients – customer experienced technology company providing outsourced sales,
support, and business process solutions to large corporations, we are looking for
– Medical Solutions Specialist with French and English (Remote from Bulgaria).
Responsibilities:
*Be the first point of contact for customers, providing professional support via phone and email
regarding medical devices and related services;
*Deliver technical assistance by identifying issues and guiding customers through effective troubleshooting steps;
*Resolve customer inquiries efficiently, while escalating more complex cases to the appropriate specialists when needed;
*Maintain accurate and up-to-date records of all customer interactions in the system;
*Collaborate closely with internal teams to ensure fast and effective issue resolution;
*Create a positive customer experience through empathy, professionalism, and high-quality service.
Qualifications:
*Fluency in French along with very good command of English;
*Previous experience in customer service, technical support, or a contact center environment is an advantage;
*Excellent communication skills with a customer-focused mindset;
*Strong analytical and problem-solving abilities, with confidence in handling technical inquiries;
*Interest or experience in medical devices, healthcare technologies, or life sciences is considered a plus;
*Comfortable working with customer support platforms and Microsoft Office applications;
*Ability to thrive in a dynamic, team-oriented environment while managing multiple priorities.
Our client offers:
*Enjoy a healthy work-life balance with a standard Monday–Friday schedule;
*Work from anywhere with a fully remote position and the flexibility it offers;
*Comprehensive private health insurance to support your well-being;
*Stay active and energized with a company-sponsored gym membership;
*Receive monthly food vouchers to help cover your everyday meals;
*Join a supportive team that values your growth, flexibility, and overall well-being.
If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance.
(and don’t forget to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, license No 1809).
SKILLS
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