DESCRIPTION
About the Company
Our client is a Norwegian company leading the way in sustainable mobility and EV charging solutions. With operations across Europe, they are committed to driving the transition to cleaner transport through innovative technology and excellent service. As they continue to grow, they are building a dedicated customer support team in Málaga.
The Role
We are seeking a Norwegian-speaking Customer Support Specialist to join our client’s team in Málaga. This hybrid position offers the flexibility of working from home while also collaborating with colleagues at a modern office in the heart of the city. You’ll act as the first point of contact for customers, helping them with technical support, account queries, and ensuring a seamless user experience.
Key Responsibilities
Deliver professional customer support in Norwegian (and English/Spanish where needed) via phone, email, and live chat.
Troubleshoot and resolve technical issues related to EV chargers and software.
Guide customers through setup, usage, and resolution steps.
Work closely with technical teams on complex cases.
Keep accurate records of all customer interactions in CRM tools.
Share feedback to help improve products and services.
Contribute to FAQs and customer resources.
Candidate Profile
Native or fluent Norwegian speaker, with strong English skills (Spanish is a plus).
Previous experience in customer support, call center, or technical helpdesk preferred.
Excellent problem-solving skills and ability to remain calm under pressure.
Tech-savvy and motivated to learn about EV charging technologies.
Empathetic, patient, and passionate about customer satisfaction.
Comfortable working in a hybrid setup, with some days in the Málaga office.
What’s on Offer
Competitive salary and benefits.
Hybrid working model – home and office flexibility.
Training and career development in the fast-growing EV sector.
Opportunity to join a Norwegian company with international reach.
A dynamic, multicultural environment in vibrant Málaga.
REQUIREMENTS
SKILLS
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