Norwegian-speaking Customer Service Agents to Manila
Manila, Philippines
Mandatory
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DESCRIPTION
Do you want to start a new life in a vibrant and tropical city while building your international career? Our client is now looking for Norwegian-speaking candidates to join their expanding team in Manila!
Join a leading global IT and business consulting services firm that’s offering exciting roles in technical support. With a full relocation package, including coverage for accommodation and other benefits, this is a unique opportunity to combine career growth with an unforgettable life experience!
About the company
Founded in 1976, our client is a global IT and business consulting services leader. They provide high-quality business consulting, systems integration, and outsourcing services. With 77,000 professionals serving clients from hundreds of locations worldwide, they are recognized for their industry leadership, cost-efficiency, timely delivery, and project quality. Operating across five continents, they combine global scale with operational excellence to reduce client time-to-market and deliver transformative solutions.
What will you do?
- Resolve issues using excellent customer service, problem-solving, and technical reasoning skills.
- Respond to user inquiries via phone, email, and case tracking systems with professionalism and accuracy.
- Collaborate with local management, peers, and clients to ensure issue resolution meets satisfaction.
- Follow agreed procedures and escalate when necessary.
- Master all tools used and stay updated on products, policies, and procedures.
- Maintain quality standards and correct any deficiencies promptly.
- Submit required service delivery reports and provide feedback for process improvements.
- Assist management with training and quality assurance plans.
- Mentor new team members and provide coaching on quality expectations.
- Participate in service delivery planning and ensure accurate and timely reporting.
- Serve as backup Team Leader when needed.
About Manila
Live and work in one of Asia’s fastest-growing economies. With a low cost of living—approximately 50% lower than the Nordic region—you can enjoy a high standard of living, including accommodation with gyms, pools, and more. Experience sunshine year-round and embrace a new cultural adventure, all while advancing your professional career.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
REQUIREMENTS
Candidate profile:
- Degree, diploma, or certification in any field.
- Proficient in both English and Norwegian.
- Strong computer literacy and technical aptitude.
- Excellent analytical and problem-solving skills.
- Proactive mindset and multitasking ability.
- Background in IT, Finance, or HR is a plus.
- Prior customer service or call center experience (optional).
- Willingness to work shifts and adapt to change quickly.
- Able to thrive in high-pressure environments.
OFFER
Employer offers
- Stock Purchase Plan (SPP): Become a shareholder and double your investment.
- Provident Fund: Early pension benefits from your 13th month of service.
- Generous leave policy with increased vacation days annually.
- HMO healthcare coverage for employees and subsidized plans for dependents.
- Member referral bonus scheme.
- Annual profit-sharing through the Profit Participation Plan (PPP).
- Group life insurance for financial security.
- Global Member Assistance Program (MAP) with 24/7 helpline support.
- Wellness programs promoting healthy living.
- Social clubs and family-inclusive activities.
- Corporate Social Responsibility initiatives.
- Full-time, permanent contract.
SKILLS
ARE YOU THE PERFECT CANDIDATE?
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