DESCRIPTION
Do you want to join one of the world’s most recognized tech brands and help deliver next-level support? Our client is looking for Polish-speaking Content Moderators to join their team in Sofia, Bulgaria!
Join our client as a Content Moderator and become a key player in delivering professional support for digital products and services.
About the company
Our client is a global technology and services leader helping top brands grow through digital solutions and customer experience innovation, specializing in digital content, performance analytics, and customer support across 70+ countries. With advanced tools, training, and career opportunities, it fosters innovation and inclusivity to create transformative business experiences.
What will you do?
Deliver professional support for digital products and services
Utilize CRM software, ticketing systems, and support tools efficiently
Communicate with users via phone, email, and chat
Resolve inquiries within agreed SLAs using internal resources and protocols
Consistently meet performance targets including customer satisfaction and resolution rates
Collaborate with peers to improve service and share best practices
Stay updated on product developments and participate in training sessions
Candidate profile
Fluent in Russian and English
Strong interpersonal and customer service skills
Able to follow structured processes and guides
Excellent active listening and problem-solving abilities
Quick to learn new technologies and adaptable to change
Customer-focused mindset with a positive and collaborative attitude
No prior tech experience required—just eagerness to learn and help others
Employer offers
Financial relocation support (3 weeks accommodation and relocation bonus)
Flexible contract types, including part-time options
Fully paid training
Stable employment with career development opportunities
Attractive salary and additional health insurance
Access to 50+ employee benefits and services
Positive, international working environment
Continuous learning and support
REQUIREMENTS
Fluent / near-native Polish + Fluent English
EU Passport
No planned vacation
OFFER
Relocation package
Paid training
International environment
New career path
About Sofia
As Bulgaria’s capital, Sofia offers a vibrant blend of modern amenities and historical charm, with affordable living, excellent transport, and a growing international community. Enjoy scenic mountains, rich cultural heritage, and a lively city life while building your career in a flourishing tech hub.
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 7000 candidates secure their dream jobs.
SKILLS
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