Portuguese speaking Support Specialist in Athens, Greece
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DESCRIPTION
Do you want to build an international career while living in Greece? Are you interested in a role that combines content review, data quality tasks, and customer support in a digital environment? Our client is looking for motivated Portuguese speakers to join their growing operations team in Greece.
About the company
In this role, you will work with digital content and user interactions for a well-known online platform. You will be responsible for reviewing user-generated content, supporting quality and safety standards, and handling user or client-facing requests when needed. Full training and a relocation package are provided.
About the company
Our client is a global provider of customer experience and digital operations services, supporting leading international platforms across multiple languages and markets. They offer a professional, multicultural work environment with strong growth opportunities.
What will you do?
Support users by handling inquiries via chat or ticketing systems in a professional and customer-oriented manner
Support users by handling inquiries via chat or ticketing systems in a professional and customer-oriented manner
Assist with account-related questions, general platform usage, and service-related issues
Provide clear, accurate, and empathetic responses to ensure a positive user experience
Guide users through platform features, tools, and basic troubleshooting when needed
Collaborate with internal teams to resolve user issues efficiently and improve service quality
Review and assess user-generated content (text, images, or videos) according to internal guidelines
Identify and report potential policy violations or sensitive content when required
Contribute to basic data quality tasks, such as tagging or labeling content, to support platform improvement
REQUIREMENTS
Candidate profile
Fluent in Portuguese and English, written and spoken
At least 1 year of experience in customer service, content moderation, or other client-facing roles
Strong attention to detail and ability to follow guidelines
Customer-oriented mindset with good communication skills
Reliable, adaptable, and able to work in a fast-paced environment
Willing to relocate to Greece and work in an international setting
OFFER
Employer offers
International and modern work environment (well being activities, special on site facilities)
Paid training for content review and customer support tasks
Career development opportunities within operations, quality, or team leadership
Performance-based bonuses and shift allowances
Private health insurance
Meal vouchers and access to special on-site facilities
Relocation support and ongoing assistance for living in Greece
SKILLS
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