Quality Manager with English (m/f/d)

Overview of tasks:

• Leading, managing and motivating a team of Quality Analysts
• Delivering insights to continuously improve and deliver outstanding customer experience across the program
• Acting as a primary point of contact between Quality Analysts and our Business Partner
• Assuring the standards of consultative sales by monitoring quality results and progress
• Surfacing analytical insights to improve the experience of our advertisers with our team of digital experts
• Implementing and driving quality process and structure
• Responsible for the delivery of quality metrics on monthly and quarterly basis

We are looking for:

• Preferred 3+ years’ experience in quality manager role or similar position
• Fluency and excellent communication skills in English
• Ability to influence other departments using data-driven analysis
• Proactivity and ability to think “outside the box”
• Good analytical skills and understanding of numbers
• Good understating of Business terminology and acronyms
• Excel and PowerPoint or Google suite skills
• Networking platform active user
• Can effectively present his department and the achievements externally and internally
• Energetic and natural leader who can lead and motivate a team
• Can express complex matters with simple words to both technical and non-technical audiences
• Readiness to work from the office