Remote Support Engineer L1 - French Market

Why join us

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for French Speaking - Remote Support Engineers to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

- Full-time and permanent contract, 39 hours/week: Monday to Friday 9:00 to 18:00
- Base salary of 23.000€ gross/year and bonus up to 4.000€ gross/year
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Support to obtain the necessary Spanish documentation
- A wide range of discounts on sports equipment, travel, home electronics, etc. with our partners

What you'll experience with us

As a Remote Support Engineer in our team, you will:

- Provide expert support to remotely resolve hardware and/or software technical issues and application problems for our customers
- Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely. Right diagnosis and parts identification are key to ensure proper handover to the Channel Partner Field Services Engineer
- Keep customers informed of the status of their case, elevating issues as needed within the Support Organization and ensuring that Service Level Agreements are met
- Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement
- Assist Field Service Engineers during onsite troubleshooting in case of need
- Build a close professional relationship with the primary accounts assigned though specific customer needs understanding and installed base knowledge that generates mutual trust and enhances customer experience.

We'll be a great match if you:

- Are native or proficient in French and fluent in English
- Have a technical background with bachelor's degree in science/engineering. Candidates with technical troubleshooting experience without an engineering degree are welcome to apply

It would be a plus if you:

- Have experience in Additive Manufacturing technology, 3D Modeling Software, CAM software - and/or 3D printing workflows
- Have experience in Robotics or Computer Numerical Control (CNC) for machining
- Are able to follow and read electrical/electronic diagrams

Don't meet every single requirement?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.

If this sounds like you, join us!

We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ23-005859-1-FRANCE