Service Delivery Operations Senior Analyst - Team Lead

Looking for an opportunity to lead and shape the future of service delivery in a vibrant and dynamic environment? The company is seeking an Operations Lead to join the team of professionals in the lively city of Lisbon. With a competitive salary and an array of enticing benefits, this opportunity offers more than just a job—it's a chance to thrive and grow in a rewarding career!

Why Choose this Company?

• Competitive Compensation: The selected candidate will earn €28,000 annually (x14 months @ €2000/month), along with a meal allowance, health insurance, car, telecommunications, and flexible benefits bonus.
• Dynamic Environment: Work alongside a diverse and talented team in one of Europe's most captivating cities.
• Professional Growth: Take ownership of career development and contribute to the future growth of the established team.
• Exciting Benefits: Enjoy perks such as public transportation passes, premium health insurance, and more!

The Role: Operations Lead

As the Operations Lead, the successful candidate will be at the forefront of client interaction, responsible for delivering exceptional service and driving operational excellence. This client-facing role involves managing a large team of professionals, ensuring the seamless execution of workflows, and fostering a culture of motivation, engagement, and accountability.

Key Responsibilities:

• Maintain and nurture key client relationships.
• Own the delivery of service and service metrics to clients, meeting contractual agreements.
• Drive continuous improvement and value-add initiatives.
• Embed new processes and workflows into the team.
• Allocate resources effectively and manage team members' development and performance.

Required Skills and Experience:

• The ideal candidate will have 6+ years' experience managing teams in an outsourced/operations environment.
• Demonstrated ability to meet SLAs/metrics and manage revenue/financial aspects.
• Strong organizational and time-management skills.
• Excellent negotiation, mediation, and conflict management abilities.
• Proven track record in change management and service improvement.
• Ability to thrive in a process-driven, high-demand environment.
• Outstanding communication and interpersonal skills.
• Fluency in English is essential.

If you're a proactive leader with a passion for driving results and delivering exceptional service, the company wants to hear from you! Join the team in Lisbon and be part of an exciting journey toward success.

Join the team and make a difference!