job offers of fujitsu at Europe Language Jobs

Service Desk Agent with German



  • Providing 1 and 1.5 level support (analysis and check on possible solutions) for applications in scope.
  • Ticket creation/categorization/prioritization.
  • Ticket escalation to respective Support Group.
  • Coordinating the German end user resolution in cooperation with the other English speaking support units.
  • Incident resolution and recovery.
  • Communicating solution or workaround to the employees of the customer in German.
  • Interface monitoring and alert tickets routing to the responsible resolver teams for further investigation.
  • Communicating updates regarding major incidents to users.
  • Running reports on active users on a quarterly basis and verifying with managers.



We are looking for you, if you:

  • Have excellent written and verbal communication skills in German and at least upper-intermediate English.
  • Have experience in customer service – experience gained in IT Help Desk would be an advantage.
  • Have at least High School degree.
  • Have desire to learn - no IT background required, training will provide the necessary technical knowledge.
  • Are open to work in shifts.
  • Have excellent communication skills – both written and spoken.
  • Are flexible, open-minded personality with a "can do" attitude.

Service Desk Agent with German