
DESCRIPTION
Responsibilities:
- Providing 1 and 1.5 level support (analysis and check on possible solutions) for applications in scope.
- Ticket creation/categorization/prioritization.
- Ticket escalation to respective Support Group.
- Coordinating the German end user resolution in cooperation with the other English speaking support units.
- Incident resolution and recovery.
- Communicating solution or workaround to the employees of the customer in German.
- Interface monitoring and alert tickets routing to the responsible resolver teams for further investigation.
- Communicating updates regarding major incidents to users.
- Running reports on active users on a quarterly basis and verifying with managers.
REQUIREMENTS
We are looking for you, if you:
- Have excellent written and verbal communication skills in German and at least upper-intermediate English.
- Have experience in customer service – experience gained in IT Help Desk would be an advantage.
- Have at least High School degree.
- Have desire to learn - no IT background required, training will provide the necessary technical knowledge.
- Are open to work in shifts.
- Have excellent communication skills – both written and spoken.
- Are flexible, open-minded personality with a "can do" attitude.
OFFER
What we offer:
- Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks.
- High value awards and recognitions, annual bonus and quarterly promotions for top performers
- Current home office possibility and potentially hybrid model of working in the future
- Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe.
- Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization).
- Chance to be part of a rapidly expanding organization.
- Multilingual environment, native colleagues (50% of the team is a native speaker of their support language).
- Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
- Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute).
- Reimbursable language courses.
- Team events and Company events (cool and youthful parties with team-games, etc.).
SKILLS
It Skills
English
Service Desk
German
It Help Desk
Excellent Communication Skills
Open Minded
Check out similar jobs