HIGHLIGHTED
Service Desk Agent with German
business
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DESCRIPTION
Responsibilities:
- Providing 1 and 1.5 level support (analysis and check on possible solutions) for applications in scope.
- Ticket creation/categorization/prioritization.
- Ticket escalation to respective Support Group.
- Coordinating the German end user resolution in cooperation with the other English speaking support units.
- Incident resolution and recovery.
- Communicating solution or workaround to the employees of the customer in German.
- Interface monitoring and alert tickets routing to the responsible resolver teams for further investigation.
- Communicating updates regarding major incidents to users.
- Running reports on active users on a quarterly basis and verifying with managers.
REQUIREMENTS
We are looking for you, if you:
- Have excellent written and verbal communication skills in German and at least upper-intermediate English.
- Have experience in customer service – experience gained in IT Help Desk would be an advantage.
- Have at least High School degree.
- Have desire to learn - no IT background required, training will provide the necessary technical knowledge.
- Are open to work in shifts.
- Have excellent communication skills – both written and spoken.
- Are flexible, open-minded personality with a "can do" attitude.
SKILLS
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