Swedish Customer Support Agent (NIGHT SHIFT ONLY) in Malta!

What will you be doing? 

Are you passionate about giving great customer service and believe that outstanding customer service is crucial for any successful business? Then you are the one we are looking for! As a key employee of the Customer Service Team, you will be the first point of contact with our players through live chat, email, and phone calls. All aspects of this role are customer-centric and focused on delivering the best possible experience.

Your main responsibilities will be to:

• Greet and communicate with customers in a warm and empathetic fashion
• Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site
• Identify and support players in difficulties they might encounter
• Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
• Provide explanations to customers about products/site/policies
• Keep up to date with new information/policies
• Build a trusting relationship through accurate answers and a positive vibe
• Understand, guide, and support players in Responsible Gambling 
• Collaborate with our Fraud and payments team in customer queries
• Understand AML and report any suspicious activity
• Update customer account/details with necessary information when needed

Who are you?

• Willingness to work permanently on night shift
• A fluent or native Swedish speaker - both written and spoken
• You are proficient in English - both written and spoken
• You have a positive and can-do attitude with a flexible approach 
• You have a genuine interest in iGaming and are eager to learn more
• You enjoy learning and sharing your knowledge with others
• You take pride in giving support to people with empathy and show engagement in delivering an excellent service
• An excellent listener 
• A team player that can work independently