Swedish-speaking Client Service Manager to Lisbon, Portugal!

Are you a Swedish speaker looking for an exciting new opportunity in Lisbon, Portugal? Our client is seeking an experienced Swedish-speaking Service Manager to join their team!

Your Role

As the Service Manager, you'll be the primary interface managing contract compliance and administrative responsibilities. Your daily tasks will involve:

• Conducting Service Management Reviews with key client stakeholders to ensure services and performance align with business plans.
• Coordinating regular contract reviews and capturing areas for possible changes or updates.
• Managing customer relationships and ensuring overall customer health through regular reviews.
• Handling customer enablement duties such as training, access requests, and ongoing customer needs.
• Managing service level assessments, reporting, and analysis.
• Reviewing Key Performance Indicators (KPIs) and providing action plans.
• Seeking areas for process enhancements and driving improved performance.
• Providing accurate, timely, and professional reports to senior management.
• Participating in business meetings and contributing to day-to-day improvements.

Qualifications & Experience

Minimum Requirements

• Bachelor's or Master's degree in a related field.
• Proficiency in PowerPoint, Excel, Outlook, Word, and Microsoft Teams.

Professional Certifications

• ITIL V3/v4 certification.
• CISCO CSM.

Skills and Competencies

• Strong communication skills.
• Creativity and innovation.
• Adaptability and flexibility.
• Strategic vision.
• Ability to develop others and themselves.
• Organizational awareness.
• Conceptual thinking and problem solving.
• Effective action management.
• Business planning and resource management.
• Financial and budgeting management.