DESCRIPTION
- Handle incoming customer queries via phone, email and chat, providing friendly and professional assistance.
- Diagnose and troubleshoot basic technical issues, guiding customers through solutions step-by-step.
- Document customer interactions, issues and solutions accurately in the CRM system.
- Collaborate with peers and other departments to resolve complex cases and ensure customer satisfaction.
- Contribute to process improvements by identifying common issues and sharing feedback with the team.
REQUIREMENTS
- Native or near-native Swedish speaker with excellent English communication skills.
- Strong customer orientation and interpersonal skills with a service-minded approach.
- Ability to identify and solve problems effectively and work independently.
- Comfortable using social media, digital platforms and modern technology.
- EU citizenship or valid work permit for Greece and ability to relocate to Athens.
- Positive attitude and willingness to work in an international team environment.
OFFER
- Relocation package including flights to Greece, hotel accommodation, housing assistance and local support.
- Paid training and coaching to develop your skills and ensure a smooth onboarding.
- In-house doctor and comprehensive medical insurance coverage.
- Career advancement opportunities within a dynamic multinational company.
- International working environment with colleagues from around the world.
- Company-organized festivals, events and excursions to explore Greece.
- Employee discounts and exclusive perks to enjoy locally.
SKILLS
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