
Swedish-speaking customer service to Athens, Greece
DESCRIPTION
Join us in Athens - An Exciting Opportunity Awaits!
Are you ready to embark on a career adventure in one of the most captivating and culturally rich cities in the world? Look no further than Athens, the birthplace of democracy and a vibrant metropolis that seamlessly blends ancient history with a modern, cosmopolitan vibe.
We are thrilled to offer you an exciting opportunity to work in Athens, Greece, a city known for its warm Mediterranean climate, stunning landmarks, and a lifestyle that effortlessly fuses leisure and productivity.
Company Overview:
Our client is a leading global organization dedicated to providing outstanding customer support services for their clients. Join their team in the vibrant cities of Crete or Athens, Greece, and be part of a multicultural environment where your skills and language abilities will make a real difference. With our comprehensive relocation package, including flights, hotel accommodation, and assistance with finding suitable housing, they aim to make your transition as smooth as possible.
Job Description:
As a Swedish-Speaking Customer Support Representative, you will play a vital role in delivering excellent customer service to our valued clients. Your fluency in Swedish, combined with your problem-solving skills and strong communication abilities, will enable you to assist customers effectively, resolving their inquiries and providing the highest level of support.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat in a professional and timely manner, ensuring customer satisfaction.
- Diagnose and troubleshoot customer issues, providing accurate and efficient solutions.
- Document and maintain detailed records of customer interactions and solutions provided.
- Collaborate with cross-functional teams to resolve complex cases and escalate issues when necessary.
- Contribute to process improvements and share customer feedback to enhance overall customer support.
Relocation Package:
We understand that relocating to a new country is an exciting yet challenging step. That's why our client offer a comprehensive relocation package, including:
- Flights to Greece.
- Hotel accommodation upon arrival.
- Assistance in finding suitable long-term housing.
- Support in navigating the local culture and establishing yourself in your new environment.
REQUIREMENTS
Requirements:
- Native or near-native fluency in Swedish and excellent command of English, both written and spoken.
- Strong customer-oriented mindset with a passion for delivering exceptional service.
- Excellent communication and interpersonal skills, with the ability to empathize and adapt to customer needs.
- Problem-solving abilities and a keen interest in troubleshooting technical issues.
- Proven ability to work independently, prioritize tasks, and multitask effectively.
- Familiarity with social media platforms and a genuine interest in technology.