DESCRIPTION
You’ll be part of a fast-paced, customer-focused environment where your empathy, communication, and problem-solving skills will make a real difference. From assisting restaurant partners to ensuring timely deliveries for customers, you’ll be at the heart of every successful order - all while working remotely in Greece.
Daily responsibilities:
- Handle inbound communication (calls, chats, and tickets) from restaurant partners and customers
- Resolve issues related to orders, payments, deliveries, and platform use
- Deliver empathetic and professional support across all service channels
- Follow quality and response guidelines to ensure consistent service
- Escalate complex cases when necessary and ensure proper follow-up
- Support ad-hoc operational tasks as requested by the project
REQUIREMENTS
- Fluency in Swedish (spoken and written)
- Good command of English for internal communication
- Previous customer service experience is a plus, but not required
- Excellent communication and typing skills
- Ability to multitask and navigate between digital platforms
- Willingness to work in rotational shifts
- Ability to relocate to Greece
OFFER
- Competitive gross monthly salary
- 14 salaries per year
- Remote work anywhere in Greece
- Relocation package offered for abroad candidates (flight tickets to Greece and 2 weeks of free accommodation)
- Monthly performance bonuses
- Full healthcare package
- Paid training and career development opportunities
- Work in a multicultural environment
- Long-term career opportunities with a global brand
SKILLS
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