Technical Advisor- Qualified Mechanic

Job Title: Mechanic Technical Advisor

Salary: Flexible pending experience

Benefits: Pension and Healthcare contributions, Annual leave of 22 days and more

Location: Dublin South (on luas line and free parking)

Contract: Full Time Permanent

Work Model: Fully Onsite (Monday – Friday) 37.5 hour week (8.30am- 5pm or 10am – 6.30pm)

Are you an experienced mechanic with a passion for customer service?

If so, we have the perfect job for you! This is a unique opportunity for a qualified mechanic looking to use their knowledge in a new and exciting office environment

This is a fantastic opportunity to join a well-respected company and advance your career. Our client is committed to providing an excellent service to their customers and you will be part of a team that strives for excellence.

Responsibilities:

• Answer inbound technical customer queries and be the first point of contact for drivers
• Providing sound technical decisions by investigating the causes of mechanical failure, evaluating solutions and ensuring that financial decisions are negotiated
• Achieves agreed performance levels including any call management measures
• Manage vehicle mechanical repairs and routine maintenance, in accordance with the manufacturer’s service requirements and customer’s set parameters
• Ensure all customer queries are dealt with efficiently and in a timely manner
• Assisting with preventative and predictable maintenance. Carry out general administration duties daily.
• Be a part of the approvals team by reviewing high estimates, benchmarking costs and ensure the parts are fully required.
• Develop relationships and build rapport with customers and business partners to ensure customer satisfaction
• Additional duties or projects as requested by the Team Leader/Manager.

Requirements:

• Qualified mechanic is required
• Strong customer service and administration skills
• Ability to manage multiple tasks concurrently and prioritise
• Interest/knowledge of the motor industry or maintenance control experience.
• Excellent communication skills
• IT proficient
• Must be a self-motivated individual with an eagerness to learn and develop
• Flexibility
• LCV experience and commercial awareness is desirable
• Strong attention to detail

If you are interested in this role, please apply to Emily Mason or Roisin Claffey via the link below