Transition Manger

Responsibilities:

Project Delivery Management:

· Provides transition leadership and support for new business opportunities in pre-sales phases on large, complex and global deals at customer meetings, presentations, etc.

· Responsible for implementing new services from identifying resource requirements, timeframes and deliverables per business case, through planning and deployment of our and sub-vendors services and sign-off.

· Works closely with the bid/project, 3rd party and service delivery teams throughout the new business lifecycle and owning the project related issues associated with the introduction of the service until the formal point of handover to the Service Delivery team(s).

· Develops and owns transition communication plan to ensure consistent understanding of transition progress vs. plan with all key stakeholders.

· Provides expert problem management support to difficult implementation issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit

Financial Risk Management:

· Acts as a business leader accountable for financial success and client satisfaction throughout the transition program.

· Effectively manages risk across defined transition programs.

· Assesses and ensures team uses process to improve productivity/cost productivity.

Client Relationship:

· Act as the primary contact for the customer maintaining close communication to ensure delivery to schedule and issues addressed.

· Provides a focus on Service Level Agreement (SLA) definition and customer satisfaction. Ensures information systems and structures to achieve SLA are in place.

· Manages changes affecting people, this includes changes in processes that impact client staff and employees transferring to Client.

Practice Development:

· Provides feedback from direct client interactions to innovate next generation of offering.

· Use and continuously improve standard process and achieve productivity improvements through application of repeatable best practice methodologies and optimum resource management.

· Adhere to service implementation and delivery best practice, reviews and processes in line with Service Delivery governance guidance.

· Champions teamwork and knowledge sharing; contributes to the project management community, methodologies and best practices.

Project Resource Management:

· Defines and ensures appropriate resources to form delivery team for new service contracts. Work in partnership with pre-sales teams and service delivery teams.

· Develop and mentor project managers and other project team members to defined level of competencies, standards and certifications.

· The Transition Manager´s decisions will influence success of projects and team objectives compliance

· The work undertaken by this role holder is completed in line with the Statement of Work relevant for the customer

Qualification and Experience

Minimum Bachelor’s degree in Business Management or Industrial Engineering

Excellent written and verbal communication skills

Demonstrated ability to solve problems and analyze information

Professional Certifications:

· Proficient on Microsoft Office Applications and basic understanding of DocuShare and SharePoint

· PMI certifications in progress (PMP, Risk Management, LSS, or Agile) or other project management methodologies

Required Language

· English (Minimum C1 or Native-Level Fluency)

• Permanent contract
• Competitive salary
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday, day shifts
• Hybrid, 2 days per week at the office
• Meal allowance on card/voucher
• Career progression opportunities
• Parenthood program
• Our facilities include an on-site gym; indoor pool, fitness classes and a football pitch
• Staff canteen with varied food options and river-facing balcony seating
• We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 211,000 employees
• Our company is extremely diverse with 165 nationalities represented
• We offer the opportunity to work with colleagues across the globe
• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
• We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
• We offer comprehensive benefits for all employees
• We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.