Turkish-Speaking Customer Care agents to Lisbon

Are you passionate about online Advertising and new technology and would you like to join one of the leading tech companies?

Facebook has reinvented social interaction and is one of the most known networking companies, with millions of users every day.

About our Client

Is a worldwide leader in Customer Experience Management and shared services for international markets. With over 10 000 employees, from 84 nationalities, they are providing services in 35 languages. The team is characterized by its versatility and internationality, their employees from around the world bring in a wide variety of experiences and skills. As a dynamic team, they are committed to the success of their partners and dedicated to providing outstanding performance for the customers to every extent.

Why Lisbon?  Nice beaches and splendid sunshine almost every day, lovely cozy bars and restaurants with delicious food, watering trails in the mountains that surround the city, shopping, surfing, culture...Lisbon really has everything you can expect!

Part of your daily activities will be: 

• Provide support to small and medium-sized businesses (SMBs) across multiple channels – chat (live channel), email and phone (Outbound calls are mandatory for emails and highly recommended for chat, to ensure the query has been solved in a timely manner), both in Turkish and English; 
• Provide pre and post-sales support for all self-service products;
• Provide product and tool support to improve clients’ experience;
• Identify trends and solve problems facing multiple SMB clients.

• Native written and speaking Turkish level + B2 English
• Problem-solving skills
• Service-minded
• For sales and marketing positions: previous experience in these fields are required.
• Eligible to work in Portugal: Valid work permit or EU passport. *The company does not support visa sponsorship!*

• Relocation package: Permanent, shared accommodation included
• Flight ticket to Lisbon refunded
• Pick up at the airport
• Support with legal administration, getting phone number, bank account...
• Private health insurance
• Excellent work opportunity in a leading multinational company
• Free language courses
• Fixed over average salary + bonus if applicable