DESCRIPTION
We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will provide top-notch customer service by handling incoming email inquiries, engaging in live chat support, and answering phone calls from clients. This position requires working on a rotating shift schedule, including evenings, nights, and weekends, to ensure 24/7 support availability.
Key Responsibilities:
- Respond promptly to customer queries via email, live chat, and telephone.
- Deliver high-quality support to resolve client issues and provide information.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Work collaboratively with team members to ensure consistent customer satisfaction.
REQUIREMENTS
Legal Right: Must be an EU passport holder
Education: University degree or equivalent qualification.
Language Skills: Fluent in Turkish (both written and spoken) and proficient in English.
Flexibility: Willingness to work flexible shifts, including nights and weekends, within a 24/7 shift system.
Experience: Previous experience in customer support is a plus but not mandatory.
Training: One month of comprehensive training provided.
OFFER
- Salary: €2,292 per month
- Performance Bonus: 15% salary increase after six months, amounting to an additional €343.80 per month based on performance.
- Working Hours: 8-hour shifts with a 30-minute break every 4 hours and a 1-hour unpaid lunch break.
- Shift Schedule: Flexible, never fixed, covering 24/7 support.
Benefits:
- Flight to Malta covered.
- 10 days of hotel accommodation upon arrival.
- Up to €400 towards agency fees for assistance with finding accommodation.
- A friendly, informal atmosphere and family-like work environment.
- Safe and supportive workplace.
- Excellent work-life balance.
- Opportunities for teamwork, collaboration, and personal development.
- Attractive remuneration package with additional fringe benefits.
- Strong focus on career growth and internal promotions.
If you are passionate about customer service and thrive in a dynamic, fast-paced environment, we would love to hear from you. Apply now to join our growing team and make a difference!
