(Work from Romania) - IT Support Representative

Astrea Recruitment was found in 2007 with one principal mission – to be different.

We transformed this vision into a key driver of our efforts to be always available when our

clients or partners need us to advise and guide them in taking important decisions.

Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – one of the biggest names in the online entertainment industry. We

are searching for skilled, experienced and customer-oriented individuals for the role of

IT Support Representative.

Essential Duties and Responsibilities

As an IT support specialist, John diligently provided first- and second-level technical support

for hardware, software, and networking issues. He always responded to incidents promptly,

ensuring adherence to SLA requirements. With a keen eye for detail, John monitored and

managed network infrastructure, resolving performance issues efficiently. He was adept at

setting up, configuring, and maintaining IT equipment, always ready to repair or replace

defective components. John's expertise extended to installing, updating, and configuring

software applications while ensuring proper licensing. Handling network tasks, including

connectivity and IP configuration, was second nature to him. He communicated effectively

with ISPs for internet issues and managed Active Directory objects with precision.

Maintaining IT infrastructure, including servers and virtualization platforms, was a crucial part

of his role. John skilfully administered Windows and Linux systems, maintaining optimal

system performance through regular updates and patches. He stayed updated with industry

trends and pursued relevant training and certifications to enhance his skills. Documenting

solutions, maintaining a knowledge base, and sharing best practices were integral to his

approach, fostering a collaborative and efficient work environment.

Requirements

To be qualified for this role, you will need over three years of IT support experience with a

focus on networking, Windows systems, and Linux administration. Excellent communication

skills are essential, along with the ability to explain technical concepts to non-technical users.

A customer-centric approach with professional interaction skills and a collaborative team

attitude is crucial. You should have a strong understanding of network concepts and

extensive experience in monitoring and troubleshooting. Proficiency in Windows Server

environments and PowerShell scripting, as well as hands-on experience with Linux systems

and shell scripting, are necessary. Familiarity with virtualization technologies such as

VMware and Hyper-V is also required. Additionally, you must be available to work shifts,

including nights, weekends, and holidays. The ability to document processes clearly, with

experience in helpdesk systems, is a valuable asset.

Our client offers

In this role, you're enjoy competitive remuneration and ample opportunities for growth and

development within the company. You'll be part of a stimulating and friendly work

environment that values skills and cooperation. Additional benefits include health insurance

with coverage for dental and eyesight care, a great office location with easy access to public

transport, and a transportation allowance along with a multisport card. The company also

offers detailed training and learning programs to support your professional development.