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Job offers with languages in Europe
customer care specialist
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DESCRIPTION
Your mission will be to provide exceptional customer care and support to care organizations to ensure tens of thousands of people experience the freedom and peace of mind they deserve.
- Handle customer support phone calls from care organizations using the medicine dispensing robots and the connecting administrative system (Telecare system). Callers are workers in these care organizations, typically nurses, other caregivers, and system administrators.
- Provide high-quality assistance to customers with their various questions related to (for instance) using and refilling robots, handling alarms, and operating the Telecare system.
- Remote corrections and other alarms in the background system. These remote corrections are generated and handled 24/7 to ensure smooth uninterrupted service for our customers and end users.
- Escalating possible issues to tier 2 when unable to resolve the issue.
- Prioritize and coordinate tasks and assignments.
- Documenting each call with relevant and necessary information
REQUIREMENTS
- Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field, or relevant experience.
- Passion to create excellent customer experience.
- Attention to detail and technical orientation (to solve remote corrections).
- Good communication skills, and ability to explain technical details in layman's terms.
- Strong empathy as you will be handling issues in a healthcare environment.
- Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact.
- Previous customer service experience is an advantage.
- Excellent verbal and written communication skills in English and the language of supporting market - Danish
- Valid EU passport/Working Visa
OFFER
- Attractive remuneration, great perks, and performance incentives.
- Comprehensive medical, insurance, or social security coverage.
- Premium workspaces.
- Free coffee, tea and snacks at the office.
- Engaging activities and recognition programs.
- Strong learning and development plans for your career growth.
- A positive culture for you to #BeMore at work.
- Easy-to-locate area with direct access to public transport.
- Flexible working arrangements.
- Be coached and mentored by experts in your field.
- Join a global company with 26 years of experience and hundreds
- of industry awards.
SKILLS
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