Polish Speaking Customer Service Representative – Advertiser Support

Location: Lisbon, Portugal

Are you fluent in Polish and looking to build your career with one of the world's leading technology companies? Join a dynamic international team supporting businesses that advertise on one of the world's most popular social media platforms.

What We Offer

Choose the salary package that suits you best:

Option 1

€1,040 gross per month

Free accommodation (private room in a shared company apartment)

Option 2

€1,295 gross per month

No accommodation included

About the Role

As an Advertiser Support Specialist, you will assist small and medium-sized businesses using social media advertising products. You'll provide high-quality support to advertisers, helping them resolve technical issues, navigate platform features, and maximize the effectiveness of their advertising campaigns.

You'll work in a fast-paced, multilingual environment where you'll make a real impact on customer success.

Key Responsibilities

Provide customer support via chat, email, and outbound phone calls in Polish and English.

Assist advertisers with pre-sales and post-sales enquiries.

Troubleshoot technical issues related to advertising products and services.

Guide customers on platform tools, features, and best practices.

Deliver outstanding customer service while ensuring timely issue resolution.

Identify recurring issues and contribute to continuous service improvement.

Work across multiple systems while managing several tasks simultaneously.

Requirements

Fluent Polish (spoken and written).

Good level of English.

Excellent communication and problem-solving skills.

Customer-focused with a positive attitude.

Comfortable working with technology and learning new systems.

Ability to multitask in a fast-paced environment.

Working Hours

40 hours per week.

8-hour shifts plus a 1-hour lunch break.

Rotating shifts, Monday to Sunday.

Operating hours between 06:00 and 24:00.

Why Join?

Work for a globally recognised technology company.

Gain valuable experience in digital advertising and customer support.

Join a supportive, international team.

Comprehensive training and ongoing development.

Excellent opportunity for career growth in the tech industry.