German Customer Support in Sofia - €1800 to €1950/month
Sofia, Bulgaria
Mandatory
Easy apply
Relocation package
Digital Trust and Safety Specialist with German and English
Sofia, Bulgaria
Mandatory
Easy apply
Relocation package
New
Travel Consultant – German | Work and Live in Bulgaria
Sofia, Bulgaria
Mandatory
Optional
Easy apply
Relocation package
New
Accounts Billing Officer with German (Hybrid)
Sofia, Bulgaria
Mandatory
EnglishAdvanced
GermanProficiency
Easy apply
Hybrid
Online Sports Support Representative with German
Sofia, Bulgaria
Mandatory
EnglishAdvanced
GermanProficiency
Easy apply
Relocation package
Enterprise Travel Consultant with German (Relocation)
Sofia, Bulgaria
Mandatory
EnglishAdvanced
GermanProficiency
Easy apply
Relocation package
New
German-speaking Customer Support (Betting app) to Bulgaria
Sofia, Bulgaria
Mandatory
GermanMother tongue
Optional
EnglishProficiency
Easy apply
Relocation package
New
German-speaking Business Travel Consultant to Sofia, Bulgari
Sofia, Bulgaria
Mandatory
GermanMother tongue
Optional
EnglishProficiency
Easy apply
Relocation package
Experienced Team Manager with German and English (HYBRID)
Sofia, Bulgaria
Mandatory
EnglishAdvanced
GermanProficiency
Easy apply
Relocation package
Hybrid
German Travel Experience Consultant at Airbnb - Bulgaria
Sofia, Bulgaria
Mandatory
GermanProficiency
Optional
EnglishAdvanced
Easy apply
Relocation package
German Business Travel Advisor - Signing Bonus of 1,534 Euro
Sofia, Bulgaria
Mandatory
GermanAdvanced
Easy apply
Relocation package
German speaking Customer Experience Advisor
Sofia, Bulgaria
Mandatory
GermanProficiency
Easy apply
Relocation package
German Business Travel agent to Bulgaria
Sofia, Bulgaria
Mandatory
EnglishProficiency
Optional
GermanMother tongue
Easy apply
Relocation package
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Accenture is a global professional services company combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 200+ countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Our Intelligent Operations specializes in insurance, digital inside sales, and compliance as a service. What is ‘Intelligent Operations’? It means applying a strategic approach to advance companies’ operating models. It’s about transforming the business through technology, processes and people.
We are looking for Senior Business Analyst who will oversee capacity planning and headcount requirements to meet forecast needs, achieving business targets, optimizing efficiency, and managing costs. This position requires effective collaboration and communication with various stakeholders regarding forecast data and future headcount plans and requirements.
Roles and Responsibilities:
Manage capacity planning and headcount to meet forecast requirements, business targets, and optimize efficiency and costs.
Communicate effectively with stakeholders for forecast data and headcount plans.
Balance headcount across accounts, using data analytics to provide actionable insights.
Communicate plans and forecasts, share capacity views, and drive improvement initiatives to optimize capacity and ROI.
Identify and recommend solutions based on staffing analysis and projections. Work with the planning team on budget assumptions, analyze shrinkage, and provide efficiency measures.
Analyze forecasts and headcount movement to drive resource strategy decisions, prepare reports, and support users of the forecasts.
Collaborate with departments to gather information, build relationships with stakeholders, stay updated with planning techniques, and benchmark capacity activities.
Identify areas for improvement and communicate with teams to solve problems and generate ideas.
REQUIREMENTS
Skills and Specifications:
Effective communication, presentation and negotiation skills
Ability to adapt to changing project scopes, priorities, and timelines while remaining focused on delivering quality outcomes
Understanding of business processes, workflows, and industry specific knowledge to align solutions with organizational goals and strategies
Managing relationships and expectations among diverse stakeholders
Problem solving
Expertise in gathering, documenting business requirements, creating functional specifications and user stories
Capability to identify issues, evaluate alternatives and propose innovative solutions to address business challenges
Familiar with business analysis tools, data analysis software and an understanding of software development methodologies Agile, Waterfall, etc.
Education and Qualifications:
3+ years of experience in the field
English C1, German B1
Statistics and forecasting knowledge
Very good command of MS applications: Excel (pivot table creation, usage of advanced functions & formulas, etc.), PowerPoint, SharePoint, Power BI
Knowledge in tools: Citrix Tool, SharePoint
OFFER
Just a part of the reasons to bring your career here:
25 days annual holiday
Opportunities for career progression
Hybrid workplace
Flexible benefits
Home office equipment
Options to buy company shares
Luxury health &dental Insurance
Food Vouchers
Multisport cards
Employee assistance program
Bonus for special occasions
Free language courses
SKILLS
Business Analytics
Citrix
Excel
Powerbi
Data Analytics
Top companies hiring:
Top countries with German jobs:
Spain
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Top cities with German jobs:
Barcelona
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Be one of the first to apply
Top countries with German jobs:
Spain
Portugal
Greece
Bulgaria
Germany
Top cities with German jobs:
Barcelona
Lisbon
Athens
Sofia
Porto
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