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DESCRIPTION
*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.
TELUS International Bulgaria is looking for passionate player support specialists for Supercell Account.
Join our growing TELUS team supporting Clash of Clans, Clash Royale, Brawl Stars, Hay Day & Boom Beach - get the job you will enjoy!
A typical day:
- Be every player’s trusty advisor
- Respond to gamers' queries by email and chat
- Identify and assess customers’ needs to achieve satisfaction
Sounds good, right?
REQUIREMENTS
If you have:
- Fluency in German and a good command of English
- Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset
- Player empathy and understanding a player’s perspective when tackling their issues.
- Understanding of Player Support
- Desire to help the players as best as possible and to contribute to the team’s success
